HP
Heinrich P
1 reviews | Active since Oct 2018
26 Mar 2019, 08:24
Poor service delivery
I am trying to transfer my pension fund but Sanlam is ignoring my e-mails and I am receiving no correspondence whatsoever. I am perturbed on how a company of this size can just openly and blatantly ignore its clients. Do you deliberately take long so that you can earn more interest on my funds. This is the reason I am moving over to Momentum.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
26 Mar 2019, 08:52Dear Mr Prinsloo
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply26 Mar 2019, 08:52
Official
Dear Mr Prinsloo
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Kind Regards,
Client Relations
We acknowledge receipt of your complaint. This is unfortunate to hear we will arrange for this matter to be investigated.
Kind Regards,
Client Relations
Best regards,
HP
Heinrich P's updateReviewer Update
26 Mar 2019, 09:37We managed to get hold of Bloemfontein office and we were promised results before end of week. I will change my review to 3 stars if this occurs. Communication and keeping a client updated is key in business.
HP
Heinrich P's update26 Mar 2019, 09:37
Reviewer Update
We managed to get hold of Bloemfontein office and we were promised results before end of week. I will change my review to 3 stars if this occurs. Communication and keeping a client updated is key in business.
Sanlam's replyOfficial
26 Mar 2019, 09:56Thank you for the feedback. We take note of the content.
Regards,
Client Relations
Regards,
Client Relations
Best regards,
Sanlam's reply26 Mar 2019, 09:56
Official
Thank you for the feedback. We take note of the content.
Regards,
Client Relations
Regards,
Client Relations
Best regards,
HP
Heinrich P's updateReviewer Update
29 Mar 2019, 08:26Thanks to immediate and diligent intervention I am glad to report that Sanlam redeemed themselves in our book. They addressed our concerns about clear, direct and frequent correspondence. Well done Sanlam and thank you for the phone calls, e-mails and daily feedback.
“The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it.” Stephen Covey
HP
Heinrich P's update29 Mar 2019, 08:26
Reviewer Update
Thanks to immediate and diligent intervention I am glad to report that Sanlam redeemed themselves in our book. They addressed our concerns about clear, direct and frequent correspondence. Well done Sanlam and thank you for the phone calls, e-mails and daily feedback.
“The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it.” Stephen Covey
Sanlam's replyOfficial
29 Mar 2019, 09:12Dear Heinrich
Thank you for the positive feedback. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kind Regards,
Client Relations
Thank you for the positive feedback. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kind Regards,
Client Relations
Best regards,
Sanlam's reply29 Mar 2019, 09:12
Official
Dear Heinrich
Thank you for the positive feedback. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kind Regards,
Client Relations
Thank you for the positive feedback. It is with cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kind Regards,
Client Relations
Best regards,