MM
Mickey M
1 reviews | Active since Sept 2018
17 Oct 2019, 13:42
Poor Service
I am trying to get a consultant on ***. Take options 1,2,2. Call get disconnected. Tried this over 5 times.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
17 Oct 2019, 14:43Good day Mickey We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's reply17 Oct 2019, 14:43
Official
Good day Mickey We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Regards
Client Relations
Sanlam's replyOfficial
17 Oct 2019, 15:29Good day Mickey We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We value you as a client. Regards
Client Relations
Sanlam's reply17 Oct 2019, 15:29
Official
Good day Mickey We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client. Regards
Client Relations
We value you as a client. Regards
Client Relations