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ZM
Zamo M

1 reviews | Active since Jan 2021

15 Jan 2021, 10:18

Poor Service

I made a claim 2 months ago on my mother's life cover and to date am still waiting for the payout. My cousin had to complain on my behalf, only then you made an effort to contact me and start processing my claim something you failed to do for 2 months. My mother kept her end of the bargain and paid her premiums every month without fail yet it proves to be difficult for you to deliver your end of the bargain. You have the worst service ever and I would never recommend anyone to take a policy with you. Our property know owes more than R6K in rates and taxes due to your not paying out the claim on time. I want proper feedback on what caused the delay for 2 full months. You don't even deserve the 1 star instead you deserve 0.

0
Replies (3)
Sanlam
Sanlam's reply15 Jan 2021, 10:38
Official
Good Day Zamo, thank you for your review. We have already previously received your concerns via a third party on Hello Peter and are currently in direct communication  with you by e-mail on this matter. Our Claims Management team has been made aware of the concerns. The Claims consultant has also contacted you telephonically earlier this week to explain the delay and assist with the urgent finalisation once the required documents has been reviewed. We will be in further contact shortly. Regards, Assupol Complaints Manager
ZM
Zamo M's update15 Jan 2021, 11:53
Reviewer Update
Not good enough because you had exactly 2 months to do that, it means your office set with those documents for 2 months without doing anything. My mother never gave you the runarounds when it came to keeping the premiums up to date yet when its time for you to do what is due there are unnecessary delays.
Sanlam
Sanlam's reply15 Jan 2021, 12:01
Official
My apology again for any inconvenience. There are additional information required to finalise the claim, as per the direct e-mail our Claims assessor has sent to you on Tuesday.