RP
Rachel P
1 reviews | Active since Oct 2024
25 Oct 2024, 08:09
Poor service
I have submitted my uncle’s death claim on the 21st October 2024 and still today the 25th October 2024 I haven’t received the claim payout let alone any communication and the burial is on Saturday the 26th October 2024, and I still have to pay for some of the things relating to death preparations.
POOR SERVICE AT THE TIME OF MY GRIEVE
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Sanlam's replyOfficial
25 Oct 2024, 08:38Dear Rachel, thank you for your review. Our condolences on your loss and apology for the frustration caused. We are investigating this and will provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply25 Oct 2024, 08:38
Official
Dear Rachel, thank you for your review. Our condolences on your loss and apology for the frustration caused. We are investigating this and will provide feedback to your direct e-mail. Regards, Assupol Complaints Manager