Poor Service.

Good day, My Name is Patrick. I have recently went through divorce. I am a Non-Member at Sanlam. I tried claiming from them, on the 19th October 2022. I was told that the claim would take about Six weeks. I am currently on the 8th week and nothing happening so far. I tried calling in to hear the Status of my claim. I was told by the consultant that their Manager would call me last week, so far I am still waiting.