Poor service

After I posted my dissatisfied service I have been having with sanlam regarding my pension payout I final received a call from sanlam hard to believe I have going back and forward with emails and no response from sanlam regarding my pension the lady that called confirmed they are way overdue with my payout as it is now going on for almost 40 workings days since application this is ridiculous in my opinion I was told telephonically that the matter will be investigated as to why the procces is delayed and I was told I would get a call the following day regarding the problem. And once again no call back typical service from sanlam I am currently still in the dark regarding my pension as this is now my 2nd review hopefully I will get a positive response