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PRUDENCE M
1 reviews | Active since Mar 2018
03 Aug 2021, 10:38
Poor service
Dear Client. Your reference number is DC/AL***. We will notify you of the progress of your claim within 48 hours. If you did not submit a claim, please contact Assupol immediately on *** no one has contacted me lt has been 7 working days
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Replies (3)
Sanlam's replyOfficial
03 Aug 2021, 10:58Dear Prudence, thank you for reporting this to us. We will urgently investigate and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply03 Aug 2021, 10:58
Official
Dear Prudence, thank you for reporting this to us. We will urgently investigate and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager
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PRUDENCE M's updateReviewer Update
03 Aug 2021, 15:07This policy *** has passed it's waiting period (the consultant who captured the claim confirmed it)..why pay 750 as if the waiting period has not passed
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PRUDENCE M's update03 Aug 2021, 15:07
Reviewer Update
This policy *** has passed it's waiting period (the consultant who captured the claim confirmed it)..why pay 750 as if the waiting period has not passed
Sanlam's replyOfficial
03 Aug 2021, 15:29Good day Prudence, thank you for the feedback. We note your concerns and is busy investigating this further. Our Complaints Administrator should be in contact with you in the next week. We are waiting for feedback from our sales and claims management team on this. Regards, Assupol Complaints Manager
Sanlam's reply03 Aug 2021, 15:29
Official
Good day Prudence, thank you for the feedback. We note your concerns and is busy investigating this further. Our Complaints Administrator should be in contact with you in the next week. We are waiting for feedback from our sales and claims management team on this. Regards, Assupol Complaints Manager