Poor service by Sanlam and lack efficiency.

Having had a back and forth with Sanlam my matter was half resolved. Now we are back at it because they cannot adhere to their very own timelines. One wonders if I were to die today my little change will not be in the hands of my beautiful wife and kids.

I wrote a review on Hello Peter about the inefficiency of my withdrawal claim and that was expedited. On the letter I received it was indicated that the remaining part of the claim would be 10 days after payment was made.

The above abstract was contained in a letter date 21st of February 2025. Infact to be exact “ Payment of your Vested Pot was made into your bank account on 21/02/2025, using details provided by your employer. Note that the date of the deposit could differ from the actual date that the payment reflects in your bank account. The next steps in your exit process are: o If you selected cash payment for your Emergency Savings Pot, this payment will now be processed. Please allow up to 10 working days for this payment to be processed. (See note 1 below) o The final step in the exit process is the In-Fund Preservation of your Retirement Pot. This step can also take up to 10 working days. Once this step is complete, you will also receive notification to this effect. Please find the following attached for your attention: o An IRP5/IT3(a) tax certificate Please keep the above documentation in a safe place for future enquiries from SARS.” Now when I go into my Sanlam app to do an emergency withdrawal of what was supposed to be processed 10 days after the 21st of February 2025 I get told I must contact my employer. What nonsense is this. I no longer work for them and have no business talking to my ex employer.

I have been calling their offices and people keep reading from the same script to date that this process will be finalised on the 14th of March 2025 but no update or communication from them. I have sent emails to their complaints team but no response from them. Their WhatsApp they will cue your query until 17:00 and you get a message that none of their operators are available. I guess the only option left is to mitigate this matter via HelloPeter.

Sanlam this is sickening, why is it so difficult for you guys to just be efficient without one going to hello Peter. You are like government entities which are so useless that one has to go to them everyday.

It’s time you guys look at your stuff and take them through goal setting and hold them accountable.

Can I please be provided with a way forward so that I can plan my life better.