Poor service by sanlam

Poor service, I opened a tax free savings account, they debited the money as I agreed, when I go to the the app and try to withdraw it doesn’t go through, I call them , they send paperwork and tell me to send it back signed along with my ID, I sent the relevant documents as agreed and they promised me my money within 24 hours I still haven’t received my money, when I call them again they just keep forwarding my calls to different consultants with no help, I’m extremely mad, a consultant by the name hung up on me in the middle of a call , they make it extremely difficult to access your money as a customer, Do not do business with these people they are unprofessional