POOR service by SANLAM

Complaint about POOR Sanlam service. On 04 December 2017, I contacted my financial advisor regarding a personal loan. Since I have investments with Sanlam he advised me to rather take a portion of one of those investments and re-invest the remaining amount. I don’t have to pay any interest on a loan, so it sounded like a good idea. Papers were forwarded to me on the 7the of December 2017 for approval and my signature. Documents I signed and immediately returned to my broker. I enquired from him how long it would take for Sanlam to release the funds and was told 5-7 working days, which would make the payment date the 15th of December. On the 14th my broker contacted me to inform me that Sanlam now requires additional documents to be signed. The documents were forwarded to me and I returned it to them on the same day. When I wanted to confirm on the 21st of December that the payment would be made on 22 December 2017, I was informed by my broker that Sanlam had lost my papers and that he re-submitted it on the 21st of December 2017. I subsequently received a letter from Sanlam stating that the transaction would be completed be the 28th of December 2017, I rep**** that it is not acceptable and want the money paid immediately. To this mail they rep**** that the transaction will now be completed be the 29th of December 2017. Leonie Myburgh P.S.I am really unhappy about the period it is taking to pay MY money to me by Sanlam since it was supposed to be paid by the 15th originally. All correspondence can be supp**** as proof.