XM
Xolisa M
1 reviews | Active since May 2017
15 Nov 2024, 09:41
Poor service by sanlam
My provident fund withdrawal was submitted beginning of october. I've sent numerous WhatsApp texts to Sanlam, sent numerous emails with no response, made numerous calls until airtime ran out just to follow-up on my claim. Getting some assistance from Sanlam is a nightmare and the customer service in non existent. The service is below par.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
15 Nov 2024, 09:52Good morning Xolisa
We are sorry to lean of your poor service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to lean of your poor service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply15 Nov 2024, 09:52
Official
Good morning Xolisa
We are sorry to lean of your poor service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to lean of your poor service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
XM
Xolisa M's updateReviewer Update
18 Nov 2024, 11:00Good day, I waited for a response from the 15th & no one from Sanlam made contact or responded to my emails, is anything taken serious by sanlam?
XM
Xolisa M's update18 Nov 2024, 11:00
Reviewer Update
Good day, I waited for a response from the 15th & no one from Sanlam made contact or responded to my emails, is anything taken serious by sanlam?
Sanlam's replyOfficial
21 Nov 2024, 14:26Good afternoon Xolisa
We have received feedback that Sanlam Corporate is attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply21 Nov 2024, 14:26
Official
Good afternoon Xolisa
We have received feedback that Sanlam Corporate is attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Nov 2024, 10:13Good day Xolisa
We have checked back with Sanlam Corporate and arranged for them to contact you.
Regards
Sanlam Client Care
We have checked back with Sanlam Corporate and arranged for them to contact you.
Regards
Sanlam Client Care
Sanlam's reply28 Nov 2024, 10:13
Official
Good day Xolisa
We have checked back with Sanlam Corporate and arranged for them to contact you.
Regards
Sanlam Client Care
We have checked back with Sanlam Corporate and arranged for them to contact you.
Regards
Sanlam Client Care
XM
Xolisa M's updateReviewer Update
28 Nov 2024, 10:19Thank you, the lack of response to emails & long waiting time on calls is not on from a company handling our funds.
XM
Xolisa M's update28 Nov 2024, 10:19
Reviewer Update
Thank you, the lack of response to emails & long waiting time on calls is not on from a company handling our funds.
XM
Xolisa M's updateReviewer Update
28 Nov 2024, 13:41Good day
Still no response & communication from your team since you advised that someone would contact me🤧
Still no response & communication from your team since you advised that someone would contact me🤧
XM
Xolisa M's update28 Nov 2024, 13:41
Reviewer Update
Good day
Still no response & communication from your team since you advised that someone would contact me🤧
Still no response & communication from your team since you advised that someone would contact me🤧
Sanlam's replyOfficial
28 Nov 2024, 14:16Good afternoon Xolisa
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply28 Nov 2024, 14:16
Official
Good afternoon Xolisa
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Nov 2024, 16:22This is to confirm that feedback has been provided to you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply28 Nov 2024, 16:22
Official
This is to confirm that feedback has been provided to you via email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care