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stemray L

1 reviews | Active since Mar 2014

14 Jul 2023, 09:25

Poor Service

I have sent 2 online queries to SANLAM[on their website]regarding two policy deductions from my banking account. I can trace the one deduction, but need the policy details for the second deduction. I have supp**** the details of the amounts of money that are deducted and I gave my ID number. This information was given twice in a 12-day period. After submitting the information to SANLAM, I received an online message that my query was captured and that SANLAM would get back to me. I have not had a single call or an email answering my question. SANLAM- please jack up your service to your clients. Stemray I Lesch email- ***

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Replies (6)
Sanlam
Sanlam's reply14 Jul 2023, 09:36
Official
Good morning Stemray

We apologise for your service experience and have requested urgent assistance from the responsible department.

Regards
Sanlam Client Care
sL
stemray L's update14 Jul 2023, 09:40
Reviewer Update
I await a positive response to my query.
Thank you for your quick response.
Stemray I Lesch

Sanlam
Sanlam's reply14 Jul 2023, 09:55
Official
It is our pleasure, Stemray.

We will revert back to you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply14 Jul 2023, 13:12
Official
Hello Stemray

We have received feedback that the Client Care Centre has sent you an email.

Regards
Sanlam Client Care
sL
stemray L's update14 Jul 2023, 13:14
Reviewer Update
I have rep**** with the requested information
Sanlam
Sanlam's reply14 Jul 2023, 13:22
Official
Hello Stemray

We have sent you a Private reply.

Regards
Sanlam Client Care