N
Ntediseng
1 reviews | Active since Feb 2022
28 Sept 2023, 20:31
Poor service
I am very disappointed with the service I received from Assupol, I have finalised my claim for cash back on the 21st September and it's the 28th today still no payout. This is the 2nd time I experienced such unprofessionalism from Assupol. Their customer service is bad
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Sanlam's replyOfficial
29 Sept 2023, 05:46Dear Ntediseng, thank you for your review. My apology for any frustration caused. The claim was processed and should be paid today to show in your account later this afternoon/evening, by the latest tomorrow morning. Regards, Assupol Complaints Manager
Sanlam's reply29 Sept 2023, 05:46
Official
Dear Ntediseng, thank you for your review. My apology for any frustration caused. The claim was processed and should be paid today to show in your account later this afternoon/evening, by the latest tomorrow morning. Regards, Assupol Complaints Manager