Poor Service

I am very annoid with Sanlam.Everytime I claim money from my investments they give me trouble.They do not want to pay.I am angry Furious.I submitted the claim last week Tuesday 25/11/2025.Still today they have not paid.Been checking with their whatsapp selfservice number.The reply say:Claim is in progess.I decided to fone them today 03/122025 They only telling me now that they did not understand the claim form.My question is:Why they did not call me and ask for clarity? They are going to start the process afresh and will take another 5 working days.They are not thinking for their clients. I regret having policies with them.THEY DO NOT WANT TO PAY THESE PEOPLE!!!