Poor service

After complaining about my payout on the 4th of June I received a message updating me about my claiming status then on the 21 of May I received a message saying Sanlam has received my withdrawal claim request after that I received forms to fill my personal details and money I'm claiming for. Im worried I don't think I'll get my money soon. I resigned last year May but I have to fill in the same forms again how can they send me a msg updating me about my claiming status when they don't have my details. When I called the lady I spoke too said I will get my money after 30 days. I can't wait for 30 days. I've been waiting too long. A friend of mine told me that she got her money after 2 weeks. Why do I have to wait to long I'm desperate and struggling with a child. Please help me. I'm stressed and confused. I've been send a new version of forms and the old ones. I don't know which one to fill. When I called the office I was told not to fill it because they have my infor but I keep on getting the forms