MT
Manteng T
1 reviews | Active since Nov 2023
12 Dec 2023, 13:42
Poor service
The company is now taking me from pillar to post. I have been paying my monthly debits now that i want my money back am asked to send through proof of payments dont this people have electronic system that allocates payments? Everyday its a different request and story from them. I send proof of payments my case gets allocated to a different person who ask for the same documents as the previous? Is this a way of discouraging a person from pursuing the matter.
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Sanlam's replyOfficial
12 Dec 2023, 15:28 Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Sanlam's reply12 Dec 2023, 15:28
Official
Dear Sir/ Madam
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department
Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
Kind regards.
Safrican Complaints department