Poor Service at Sanlam, incompetence staff!

Hello Peter

I have never been this frustrated in my life. My employer completed my withdraw claim after I exited their company on the 30th of September 2024. I was told that due to two pot system Sanlam has emplemeted new process in which the forms are personalise and have to generated and signed which I did. When I didn't hear anything from sanlam, I decided to call Sanlam cooperate(which took me more than an hour for my call to be answered) and spoke to a lady who gave me incorrect information, She told me my withdraw claim has been put on hold because my selection is not clear. She sent me an old consent form which I had to complete and make my selections.

I completed the form and returned on Monday, I called to follow on Tuesday, after hours of holding on the call, I was told that their email box is full, they can't trace my email.I spoke to x3 call center agent with no one willing to resolve my issue.

Because I couldn't get the help from sanlam, I drove to my previous employer to check what was submitted on the system, only to find correct process was followed.They called Sanlam to confirm and there was nothing wrong with the document SENT and my claim. This was due to service failure on their site.

To date, I have not received my money or correspondence from sanlam. The way the staff is soo *********** is frustrating, no call back, the correspondence that they claim it was sent to me last week , was sent on my work email which I don't have access to anymore sinse I resigned, my personal email is on the claim form sent to them.

Their online service is not working, the whatsup number keeps saying it has reach its maximum query even at 8 am, they don't reply to emails or escalation.

What a mess! This is unnecessary stress they have caused me. My claim was submitted like others, if they needed information they could have called me or my previous employer but No.