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mandla M
1 reviews | Active since Jul 2024
11 Sept 2026, 13:50
Poor service at sanlam
It takes a day for sanlam to open an investment policy but forever to give back the money. A simple R460 bucks but Im still waiting 17 days later. So anyone investing with them is taking a terrible risk because an emergency will arise and they give you a run around with your money. Be careful!!!!!! This I will report to the ombudsman to investigate if this company does apply TCF (Treating Customers Fairly) .
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
11 Sept 2026, 14:00Good day, Mandla,
We sincerely apologise for the inconvenience and frustration caused by this experience. We have referred the matter to the responsible department for investigation and requested that they contact you as soon as possible.
Regards,
Sanlam Client Care
We sincerely apologise for the inconvenience and frustration caused by this experience. We have referred the matter to the responsible department for investigation and requested that they contact you as soon as possible.
Regards,
Sanlam Client Care
Sanlam's reply11 Sept 2026, 14:00
Official
Good day, Mandla,
We sincerely apologise for the inconvenience and frustration caused by this experience. We have referred the matter to the responsible department for investigation and requested that they contact you as soon as possible.
Regards,
Sanlam Client Care
We sincerely apologise for the inconvenience and frustration caused by this experience. We have referred the matter to the responsible department for investigation and requested that they contact you as soon as possible.
Regards,
Sanlam Client Care
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mandla M's updateReviewer Update
11 Sept 2026, 14:16No i know that wont happen your people have a "I dont care attitude" so I've given up because i know no one will assist in this matter. So sanlam can do whatever they want with my money as little as it is and I'll be informing the ombudsman of the terrible practices app**** by this company.
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mandla M's update11 Sept 2026, 14:16
Reviewer Update
No i know that wont happen your people have a "I dont care attitude" so I've given up because i know no one will assist in this matter. So sanlam can do whatever they want with my money as little as it is and I'll be informing the ombudsman of the terrible practices app**** by this company.
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mandla M's updateReviewer Update
14 Sept 2026, 12:54Please note no urgent assistance was provided and no one was in contact with me . So its clear you people are ****s and would say anything. I regret ever taking your product and had I known this was the kind of treatment i would get . Keep treating customers like nobodies and Im tired of begging for my money and the only person that can tell how to get it is the ombudsman because Sanlam has no intentions of treating me and others like clients.
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mandla M's update14 Sept 2026, 12:54
Reviewer Update
Please note no urgent assistance was provided and no one was in contact with me . So its clear you people are ****s and would say anything. I regret ever taking your product and had I known this was the kind of treatment i would get . Keep treating customers like nobodies and Im tired of begging for my money and the only person that can tell how to get it is the ombudsman because Sanlam has no intentions of treating me and others like clients.
Sanlam's replyOfficial
14 Sept 2026, 13:06Good day mandla
An email was sent you on Friday. You are welcome to contact the consultant on the details provided in the email for further assistance.
Regards,
Sanlam Client Care
An email was sent you on Friday. You are welcome to contact the consultant on the details provided in the email for further assistance.
Regards,
Sanlam Client Care
Sanlam's reply14 Sept 2026, 13:06
Official
Good day mandla
An email was sent you on Friday. You are welcome to contact the consultant on the details provided in the email for further assistance.
Regards,
Sanlam Client Care
An email was sent you on Friday. You are welcome to contact the consultant on the details provided in the email for further assistance.
Regards,
Sanlam Client Care
mM
mandla M's updateReviewer Update
14 Sept 2026, 13:19No Ive already logged a complain with the FSCA........ ref 1-465270 because clearly nobody wants to assist from Sanlam .
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mandla M's update14 Sept 2026, 13:19
Reviewer Update
No Ive already logged a complain with the FSCA........ ref 1-465270 because clearly nobody wants to assist from Sanlam .
Sanlam's replyOfficial
14 Sept 2026, 13:28We acknowledge your concerns. As the matter has now been formally escalated to the FSCA, it falls outside our scope to intervene further. We kindly ask that any further engagement regarding this matter be directed through the FSCA process.
Regards,
Sanlam Client Care
Regards,
Sanlam Client Care
Sanlam's reply14 Sept 2026, 13:28
Official
We acknowledge your concerns. As the matter has now been formally escalated to the FSCA, it falls outside our scope to intervene further. We kindly ask that any further engagement regarding this matter be directed through the FSCA process.
Regards,
Sanlam Client Care
Regards,
Sanlam Client Care
Sanlam's replyOfficial
14 Sept 2026, 15:11Good afternoon, mandla
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply14 Sept 2026, 15:11
Official
Good afternoon, mandla
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and assisted.
Regards
Sanlam Client Care