Poor service and useless app

Sanlam communication channel is super slow and it's so annoying. I have a personal loan with them but I do not receive monthly statements and the keep spamming me with messages to view stuff on their app but their app is also not updated, my balances are not updated and I cannot even download statements, I can just say it's useless. I emailed them and asked for a statement weeks ago but I'm still waiting even now. I also canceled life policy with them but they still deducted this month, for that I need my June premium back sanlam. JUST SEND ME THE Statement, how difficult is that? Somaar provide me with banking details for when I want to make extra deposits to my loan, I want to finish doing business with you as soon as I can.