Poor service and ********* behaviour

I was **********ly subscribed to a policy without my knowledge by a sanlam official. The matter was reported and all supporting documents submitted as requested by the company. It is now more than 3 months without being refunded the amounts they have need deducting against my salary. No feedback from the company's side, when I follow up all I get is that the matter has been referred for investigation. No time frame is provided, as to when the matter will be resolved.