Poor service and none payment

My uncle passed away on 23 October 2023. He had a funeral policy and provident fund with salt employment fund. When we phoned to claim the funeral policy they started playing games going back and forth requesting paperwork. Finally after 3 weeks we were referred to Sanlam Futura SA who was responsible for processing the claim. On Tuesday 28 Nov we got through to an Amanda who dealt with the claim. She informed us they needed 2 more documents and once we send that it will take 48 hrs to be finalised. Documents were send through Tuesday evening. Thursday 30 Nov I phoned Amanda again. She confirmed receipt of documents and confirmed claim was finalised and send to administrator. Again I asked the TAT and she confirmed payment will be done in 48 hours from wednesday morning. It is Saturday and no payment has been received. We have now referred to lawyer. When lawyer heard the 2 names of the companies we are dealing with he said it is the most ********** companies to deal with. Do not have finds with Sanlam or Salt you will not get your money. It has been over 5 weeks now