Poor service and no response.

The Sanlam service is extremely poor and what I needed assistance with is just to update my new contact number. I don’t understand why this ***is used as helpline but our call does not go through. I have used alternative number landline *** since from Monday and I was on hold for 2hours in conservative days. Then went to WhatsApp due that fact I can’t continue donating my airtime for this poor service, WhatsApp line all of them could not get assistance the computer program or person program I was asked the same question and this *** e-mail address was provided. I guess what I did send an e-mail to the provided e-mail address on Tuesday and even now there’s no reply and my query was requested a urgent attention to Scclientcare, and I did follow up on the Wednesday no reply. Sanlam service is extremely poor they don’t take their client serious. Why provide contact and e-mail address if they won’t be useful for your client.