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Prudyy M
1 reviews | Active since Nov 2022
10 Nov 2024, 22:41
Poor service and no communication
Its been days trying to find out what's happening with my claim as I've claimed more than 2 weeks,I've been holding on whatsapp the whole day until they close and also stayed on the phone till my airtime runs out...I'm very ****ed at this point i just want my money.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
10 Nov 2024, 22:45Good day Prudyy
We apologise for your service experience and will arranged for urgent assistance from Sanlam Corporate.
RegardsSanlam Client Care
We apologise for your service experience and will arranged for urgent assistance from Sanlam Corporate.
RegardsSanlam Client Care
Sanlam's reply10 Nov 2024, 22:45
Official
Good day Prudyy
We apologise for your service experience and will arranged for urgent assistance from Sanlam Corporate.
RegardsSanlam Client Care
We apologise for your service experience and will arranged for urgent assistance from Sanlam Corporate.
RegardsSanlam Client Care
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Prudyy M's updateReviewer Update
11 Nov 2024, 23:47For you guys to actually process my claim should I come to your branch naked an act crazy,you said you will get back to me even now???so you see us as stupid?
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Prudyy M's update11 Nov 2024, 23:47
Reviewer Update
For you guys to actually process my claim should I come to your branch naked an act crazy,you said you will get back to me even now???so you see us as stupid?
Sanlam's replyOfficial
12 Nov 2024, 07:51Good morning Prudyy
We are sorry to hear that you feel this way.
The matter has already been escalated to Sanlam Corporate and they will contact you once they have investigated it.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way.
The matter has already been escalated to Sanlam Corporate and they will contact you once they have investigated it.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2024, 07:51
Official
Good morning Prudyy
We are sorry to hear that you feel this way.
The matter has already been escalated to Sanlam Corporate and they will contact you once they have investigated it.
Regards
Sanlam Client Care
We are sorry to hear that you feel this way.
The matter has already been escalated to Sanlam Corporate and they will contact you once they have investigated it.
Regards
Sanlam Client Care
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Prudyy M's updateReviewer Update
20 Nov 2024, 11:52Even today my withdrawal has not been processed this is week 4 mind you...never using sanlam ever again
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Prudyy M's update20 Nov 2024, 11:52
Reviewer Update
Even today my withdrawal has not been processed this is week 4 mind you...never using sanlam ever again
Sanlam's replyOfficial
20 Nov 2024, 11:59Hello Prudyy
We are following up with Sanlam Corporate.
Regards
Client Care Centre
We are following up with Sanlam Corporate.
Regards
Client Care Centre
Sanlam's reply20 Nov 2024, 11:59
Official
Hello Prudyy
We are following up with Sanlam Corporate.
Regards
Client Care Centre
We are following up with Sanlam Corporate.
Regards
Client Care Centre
PM
Prudyy M's updateReviewer Update
26 Nov 2024, 15:09Guys it's been weeks now festive is approaching and I have to suffer while my money is there,I've tried everything,I sent my withdrawal forms weeks back and they claimed no forms were received I sent them again but still there's no movement on my claim..this is not good what this company is doing to people,they've promised countless times to call back and help but they haven't...this is bull**** honestly
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Prudyy M's update26 Nov 2024, 15:09
Reviewer Update
Guys it's been weeks now festive is approaching and I have to suffer while my money is there,I've tried everything,I sent my withdrawal forms weeks back and they claimed no forms were received I sent them again but still there's no movement on my claim..this is not good what this company is doing to people,they've promised countless times to call back and help but they haven't...this is bull**** honestly
Sanlam's replyOfficial
26 Nov 2024, 15:53Hello Prudyy
We are sorry that this matter has not yet been resolved and have, earlier today, again requested Sanlam Corporate to urgently assist us in doing so.
Regards
Sanlam Client Care
We are sorry that this matter has not yet been resolved and have, earlier today, again requested Sanlam Corporate to urgently assist us in doing so.
Regards
Sanlam Client Care
Sanlam's reply26 Nov 2024, 15:53
Official
Hello Prudyy
We are sorry that this matter has not yet been resolved and have, earlier today, again requested Sanlam Corporate to urgently assist us in doing so.
Regards
Sanlam Client Care
We are sorry that this matter has not yet been resolved and have, earlier today, again requested Sanlam Corporate to urgently assist us in doing so.
Regards
Sanlam Client Care