Poor Service and misleading

Good day

It's been two weeks and yet a claim is intended to be resolved within 24- 48 hours.

It's been a back and forth as can be noted with all correspondence since last year and finally after being requested to provide this document and then being told to provide that document, everything has successfully been submitted.

Upon calling almost two weeks ago I am told that ther is a sudden 'error'.

It is very convenient that now all documents are successfully on boarded that there's suddenly an error.

A week passed and once again I enquired and once again I am told there is an error and it's been escalated to IT.

This being a problem that I was I formed would be resolved the previous week.

This is my third or mayb fourth call today.

I am told one story after the other.

Tebogo the last agent has advised everything is on the system but it will be escalated.

Escalated? I am still waiting but no manager can even give feedback to him.

Pila does not get back, Portia hangs up and the list continues

Palesa, his manager is not available.

This being someone I initially dealt with.

I am currently holding on the phone for quite a while for Palesa, but Tebogo is able to get hold of her but after transferring no answer.

Is there someone in management that is actually at work to assist in resolving this matter.

This is not millions of rands being claimed, but this is due to me.

Is anyone available to assist.

This is ongoing since September 2021

Kind regards