Poor Service and Misleading clients

Very much disappointed by Sanlam been calling them and doing all the follow ups with regards to my claim instead I’m being sent to different people nd those people are saying different things since 24 of March when I send my claim I am told of wait for 5days for auditors after 5 days it was 14days still auditors story when are we going to bury our loved one?

Bandile Bacaza *** +***5

I have proof of emails and sms but don’t knw where to attach