Poor service and lack of feedback!

I left my employer on the 13th of August and submitted my provident fund claim with them. Sanlam on the 6th September 2025 to check the progress of my withdrawal, I was then informed that they only received the employer declaration on the 3rd of September and that the withdrawal would take 30 days to process. Today the 25th of September I decide to call and check the progress of my claim, I spoke to an agent by the name of Bonolo, she then advised me that again the employer declaration was not received and I advised her that I was informed it was received on the 3rd of Sept. She the. Checks her records and then tells me that they did receive the docs however, they are waiting for review for versification. I am here waiting for my money and been given inconsistent responses and no signs of progression in my claim. From the 3rd of September to the 25th there has been zero progression and no communication whatsoever as to the progress and now that I have called again, I am told that my documents have still not been reviewed. On all calls I made to Sanlam it takes about 7-10minutes just to get ahold of an available agent to assist, service is extremely slow inefficient. That’s 7-10 minutes that you are on the call without speaking to an actual human being, being placed on hold for such a long period is really a reflection of a company that doesn’t not prioritise its customers. Quick to take money when we acquire your services, but very slow to deliver on the services being paid for. I will not be using SANLAM anywhere in the near future for my personal financial services needs. It’s a real let down that the company I worked for uses SANLAM. I am now here struggling to get funds that belong to me, being given a very low level of service and a really unreasonable time to wait for my funds.