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Ndabezinhle S

1 reviews | Active since Dec 2014

19 Nov 2021, 17:34

Poor service and lack of communication

I submitted a claim on the 11th of November last week Thursday next I had to confirm the names of the person I did that I then got message that my claim was being assessed I must wait 5 working days to hear from them again and that was the 12th. Today the 19th of November end of business day and 5th working day I was supposed to wait while my claim was being assessed but I have gotten any communication from sanlam as too how the outcome of the assessment went and I've been calling the call center from the to find out what is going on

0
Replies (9)
Sanlam
Sanlam's reply19 Nov 2021, 17:48
Official
Dear Ndabezinhle

We acknowledge receipt of your complaint. We have urgently referred your matter to the responsible team for further investigation. 

Regards
Sanlam Client Relations 
NS
Ndabezinhle S's update19 Nov 2021, 22:00
Reviewer Update
What I understand is that you guys are still gonna take it on for further investigations what was the 5 working days for if they weren't able to complete their investigation during the 5 working days and to not get any communication at all as why my claim was getting assessed
Sanlam
Sanlam's reply22 Nov 2021, 08:27
Official
Dear  Ndabezinhle 

Our team is looking into it and they will be in touch with you. 

Regards
Sanlam Client Relations
NS
Ndabezinhle S's update22 Nov 2021, 10:45
Reviewer Update
No this is not right you cannot tell me that, what is still being assessed about my claim? because the 5 working days you had requested ended on the 19th and today you basically still telling me that you are going looking in to matter at hand, how is that you didn't finish your assignments during the 5 day and funerals are unexpected so how do you think I covered expenses that were allocated to me for the funeral. Please pay my claim so I can move to a company with better service you guys have disappointed me enough.
NS
Ndabezinhle S's update22 Nov 2021, 10:48
Reviewer Update
And a claim usually takes about 48 hours to pay how long has it now because my claim was logged on the 11th and it 22nd still I'm waiting
Sanlam
Sanlam's reply22 Nov 2021, 11:11
Official
Dear Ndabezinhle

Your comments are noted, we have referred these to the relevant team. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply22 Nov 2021, 13:21
Official
Dear Ndabezinhle

We have tried calling you but there is no answer. Please provide a convenient time for us to call again. 

Regards
Sanlam Client Relations
NS
Ndabezinhle S's update22 Nov 2021, 13:30
Reviewer Update
I'm at work please call again at 15h00
Sanlam
Sanlam's reply23 Nov 2021, 08:49
Official
Dear Ndabezinhle 

We received feedback that our consultant got hold of you to discuss the progress of your payment. 

Kind regards 
Sanlam Client Relations