Poor service and lack of communication

I'm absolutely appalled by the lack of transparency and loss of communication with regard to a payout due to me. Sanlam does not like to payout, but instead prefer taking and keeping what belongs to the poor. My numerous phone calls and an email is each time met with a shrug of the shoulder and an indefinite answer as to when I will get my payments due and you must be patient and WAIT. How long must I still wait before you can update me wrt my monies.