Poor service and false TAT

SAN***8 (Ref WI:***)

The gab cover has been a huge disappointment, I recently gave birth and I submitted my short paid claim to the Gab cover on the 23rd July, of course received no response. when I phoned they gave me another email address to send it to and still my claim has not been processed. When I called them they told me that I was removed from the plan last year due to them changing administrators. I was then told to email them with the documents and tell them to sort it out as it was not a request of mine to be removed. To date nothing has been done about my claim and i still need to submitted another claim for my son's pediatrician. I am close to changing my gap cover to someone else if not sorted immediately!