LS
Latasha S
1 reviews | Active since Apr 2025
10 Apr 2025, 11:26
Poor service and false promises
Dear Sanlam, I have submitted a pension fund claim in January and to date i have not received any positive response from you except a rude whatsapp conversation with one of your agents, constantly being asked to resubmit documents that have been sent 3 times now. It is April and there is no response from *** except for automated responses. 30 working days have passed twice now. i would like some feedback today
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Sanlam's replyOfficial
10 Apr 2025, 11:32Good morning Latasha
We are sorry to hear about your negative service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to hear about your negative service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply10 Apr 2025, 11:32
Official
Good morning Latasha
We are sorry to hear about your negative service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We are sorry to hear about your negative service experience and would like to assist.
Please send us a private reply with your ID number.
On receipt of it, we will escalate the matter for assistance.
Be assured that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care