Poor service and failure to reimburse

I dont even know where to start with the service I received from Safrican. Last year i requested a conformation certificate regarding the insured status, that is only then i was told by the consulted that my policy has lapsed but i have been paying for the service. Upon being notified i requested to be reimbursed of which until today i have been taken from pillar to post, this incident has been going on since 2022 May until 2023 November, the kind of service received is beyond poor its digusting. I have been making countless follow ups but the response is poor from all consultants for example, today i spoke to Portia who promised to call me back its 14:17 still no response instead Thapelo calls me and i have to narrate yet again and guess what he also promised to call me back but still no response. Their service is very frustraying. Let me not forget to mention that Kedibone said i will be reimburses within 14 days and 28 days later still nothing. Remember during this process i habe been speaking to the following people, Portia, Cecilia, Lemohang, Lehlohonolo, Jade and Memo. Regards