Poor Service and Excessive Delays

I am very disappointed with the level of service received from Assupol regarding an insurance claim our office has been assisting with. The claim was initially submitted in April 2025, and despite full cooperation and the submission of all requested documentation, the matter remains unresolved nearly a year later.Throughout this period we have responded to every request from the claims department and have made several follow-ups. In January 2026, we were informed that the matter could not be processed because the monthly quota had already been reached and that it would be referred for February scheduling.We are now well past that period and there has been no meaningful feedback or indication of progress.The prolonged delay and lack of communication in handling this matter has been extremely frustrating and falls far below the level of service one would reasonably expect.