Poor service and empty promises

The worst experience with Sanlam Umbrella fund with my exit claim. Every time I try to get a follow up from Sanlam the agents says they have to escalate my query to their supervisor’s ,it’s now the third time, and every time there is no response or feedback. I have emailed Sanlam with complains, I have laid complaints on Hello Peter, I phoned them several times still nothing. What other channel should I follow to get this resolved? It is now almost 3 MONTHS. I am really fed up with this. My final claim was submitted on the 6th of February 2025, it is way past the thirty days that Sanlam promise to pay out a claim. I am not supposed to beg Sanlam for my money to be paid out. I want to know exactly how long am I still going to wait, no more estimated times. I demand clear answers regarding this matter.