Poor Service and Communication

I am very disappointed in Sanlam, I left the company I loved and served well end January 2026 and to date I have not yet received my provident fund. I’ve done many follow ups and it is the same story everyday my documents were received nothing outstanding, last communication I got was in March and every 48 hours I call but still there is no progress to my claim. Despite have to hold for 45+ minutes before being assisted no one is giving me any communication, no commitment as to when I can my claim moving, WhatsApp line is very useless and rude and the consultants tell me they are escalating the matter to team leader everyday (who refuses to come onto the phone and talk to me). It is frustrating and emotionally and mentally exhausting. I’ve also tried going back to my HR and they have reassured me and cc’ed me in emails wanting answers as to why there is no payout when the claim was finalised in March, even with that there is no response. Very poor service I’ve received from Sanlam and it breaks my heart.