SN
Simphiwe N
1 reviews | Active since Oct 2020
16 Oct 2020, 13:04
Poor service (Altron)
It’s been weeks trying to get feedback regarding my provident fund! When I call I get transferred from piller to post with no one willing to help. I get told only one person deals with the Altron account. The fact I have to spend time and crazy amount of money on airtime just to get assistance is shocking
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
16 Oct 2020, 13:14Dear Simphiwe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Best regards,
Sanlam's reply16 Oct 2020, 13:14
Official
Dear Simphiwe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
RegardsSanlam Client Relations
Best regards,
Sanlam's replyOfficial
19 Oct 2020, 08:22Dear Simphiwe
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,
Sanlam's reply19 Oct 2020, 08:22
Official
Dear Simphiwe
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
RegardsSanlam Client Relations
Best regards,
SN
Simphiwe N's updateReviewer Update
20 Oct 2020, 08:13You encourage me to make direct contact with the relevant consultant! Who would that be? When you guys called you promised to send an email to which I am still waiting on! So which is this relevant department? Who is this relevant consultant? I am still waiting on feedback!
SN
Simphiwe N's update20 Oct 2020, 08:13
Reviewer Update
You encourage me to make direct contact with the relevant consultant! Who would that be? When you guys called you promised to send an email to which I am still waiting on! So which is this relevant department? Who is this relevant consultant? I am still waiting on feedback!
Sanlam's replyOfficial
20 Oct 2020, 08:31Dear Simphiwe
Your comments are noted, we have escalated again to the relevant team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have escalated again to the relevant team.
Kind regards,
Sanlam Client Relations
Best regards,
Sanlam's reply20 Oct 2020, 08:31
Official
Dear Simphiwe
Your comments are noted, we have escalated again to the relevant team.
Kind regards,
Sanlam Client Relations
Your comments are noted, we have escalated again to the relevant team.
Kind regards,
Sanlam Client Relations
Best regards,
SN
Simphiwe N's updateReviewer Update
20 Oct 2020, 12:39I left Altron in August it’s been more then 6 weeks waiting on a clear date and answer regarding my funds. The relevant team has not made any communication. What’s is the delay!
SN
Simphiwe N's update20 Oct 2020, 12:39
Reviewer Update
I left Altron in August it’s been more then 6 weeks waiting on a clear date and answer regarding my funds. The relevant team has not made any communication. What’s is the delay!