Poor service

Item: Sanlam
Rating: 1
Author: Chris M

I logged a complaint with Sanlam complaint no COM*** with regards to my IRP5. They said they will could not provide IRP5 due to system errors. Surely a big company like Sanlam should have a top notch IT department that could fix system errors, but to make me wait for almost 2 weeks is totally unexceptable.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

29 Jul 2024, 14:08

Good day Chris

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply29 Jul 2024, 14:08

Official

Good day Chris

We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care

Chris M's updateReviewer Update

30 Jul 2024, 18:14

And Tuesday came and Tuesday went, just another empty promise by Sanlam to mail me my IRP5, pathetic service. Chris Mostert

Chris M's update30 Jul 2024, 18:14

Reviewer Update

And Tuesday came and Tuesday went, just another empty promise by Sanlam to mail me my IRP5, pathetic service. Chris Mostert

Sanlam's replyOfficial

31 Jul 2024, 07:31

Good day Chris

We have followed up with Sanlam Corporate and will revert back to you.

Regards
Sanlam Client Care

Sanlam's reply31 Jul 2024, 07:31

Official

Good day Chris

We have followed up with Sanlam Corporate and will revert back to you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

31 Jul 2024, 13:02

This is to confirm that feedback has been provided to you via email from Sanlam Corporate.

Regards
Sanlam Client Care

Sanlam's reply31 Jul 2024, 13:02

Official

This is to confirm that feedback has been provided to you via email from Sanlam Corporate.

Regards
Sanlam Client Care