Poor Service

I spoke to a lady(dieketseng) from the call centre to ask about the status of my claim thus far but to my surprise my claim is still on "review" and that's what I was told also on Monday.She couldnt explain why the claim is pending on one stage of the claim process whereas by now it should have been on the 2nd or 3rd stage of the claim process atleast. I am not sure if she telling the truth because even with the complaints department they keep on saying one thing and not being helpful. It is truly disappointing that one should be treated in this manner. Will have to involve the ombudsman at this stage because Sanlam is playing games and not doing what is right.