NK
NF K
1 reviews | Active since Mar 2021
07 Oct 2025, 09:23
POOR SERVICE
I had a funeral last week, i sent email requesting assistance in claiming, i never got any response till date. Their landline will finish your airtime
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
07 Oct 2025, 09:36Good day Mr Kulu, thank you for your review. We will resend the claim documents to you, as per your previous request from 29 Sep. Regards, Assupol Complaint Manager
Sanlam's reply07 Oct 2025, 09:36
Official
Good day Mr Kulu, thank you for your review. We will resend the claim documents to you, as per your previous request from 29 Sep. Regards, Assupol Complaint Manager
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NF K's updateReviewer Update
13 Oct 2025, 09:32Can someone please assist with reference ***
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NF K's update13 Oct 2025, 09:32
Reviewer Update
Can someone please assist with reference ***
Sanlam's replyOfficial
13 Oct 2025, 09:34Our claims management team has been requested to assist as a matter of urgency. Our further assistance will be by direct email to you.
Sanlam's reply13 Oct 2025, 09:34
Official
Our claims management team has been requested to assist as a matter of urgency. Our further assistance will be by direct email to you.
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NF K's updateReviewer Update
13 Oct 2025, 13:36Hi 4 hours later, no direct email from you guys
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NF K's update13 Oct 2025, 13:36
Reviewer Update
Hi 4 hours later, no direct email from you guys
Sanlam's replyOfficial
13 Oct 2025, 13:49Dear Nomvulah,We have received your earlier comments on Hello Peter and escalated it to our claims management team to urgently provide us with an update on the status of the claim and when the validation will be completed.Our sincerest apology for the inconvenience and thank you for your patience.We will provide feedback as soon as more information becomes available.
Sanlam's reply13 Oct 2025, 13:49
Official
Dear Nomvulah,We have received your earlier comments on Hello Peter and escalated it to our claims management team to urgently provide us with an update on the status of the claim and when the validation will be completed.Our sincerest apology for the inconvenience and thank you for your patience.We will provide feedback as soon as more information becomes available.
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NF K's updateReviewer Update
31 Oct 2025, 13:44Hi I sent policy cancelation forms 2 days ago and i haven't received any communication except this reference number 106742. Can you please assist
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NF K's update31 Oct 2025, 13:44
Reviewer Update
Hi I sent policy cancelation forms 2 days ago and i haven't received any communication except this reference number 106742. Can you please assist
Sanlam's replyOfficial
31 Oct 2025, 13:47Thank you, we will look into this and provide feedback to your email
Sanlam's reply31 Oct 2025, 13:47
Official
Thank you, we will look into this and provide feedback to your email