Poor service

I'm really so disappointed by Assupol...my cousin passed on and was laid to rest on the 8th before i could lodge a payout claim on the policy i took for him due to family logistics. I had to borrow money to lay him to his peaceful rest.Then i submitted all the necessary documents friday the 15th and recieved a text that will be updated after 48hrs. To my disbelief i called their head several times today using more than 100 airtime and was told that my claim was last looked at on Friday and no updates available. I think that shows lack of empathy and poor work ethics. I had promised the people i borrowed money too that they will be getting their money atleast by Wednesday. I really don't understand why Assupol is doing this...will be cancelling all my other policies with them if that's the treatment they give to their clients. Really disgusted by the poor service.