Poor service

Iam very disappointed with their service, have been calling their department regarding my moms death claim since her passing. These people have been taking me back and forth and they are failing to assist me.. Whenever I call they are telling me about outstanding docs which I have sent already. It's been a month and 2 weeks since the passing of my mom. I want to bury her but I can't because of the service I've been getting from the sanlam department. Do you know how frustrating it is, some consultants are even rude and they keep referring to absa, and absa isn't picking up anything from their side.. Sanlam group risk, sanlam umbrella. Sanlam team your service is very poor. Or perhaps you want me to bring my mom's body that's when you'll take me serious