Poor service

It is been the 6th time after i had cancel an policy with sanlam that they decucted a payment.I am so frustrated an was my case was given to Mr Mzamo Batisi who told me i could phone or e mail him directly. So i have sent him two e mails 3 days ago which he bluntly ignored.Then i phoned him to be told i shouldn't phone him but send and e mail to the complaint desk.This is so unprofessional. I want my money back or will definitely take my business to another insurance company.