CE
Carin E
1 reviews | Active since May 2021
07 May 2021, 08:09
Poor service.
Poor poor poor service. How must dependents survive financially and emotionally after the loss of a loved one? It is almost 4 months and we haven't received any financial contributions to survive from Sanlam. After every enquiry, the response is that the trustees must sit and decide, which only happens once a month. Why do we have to nominate beneficiaries then? Must one end up in financial chaos before pay out!
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Replies (2)
Sanlam's replyOfficial
07 May 2021, 08:12Dear Carin
We acknowledge receipt of your complaint. Please provide us with the policy or ID number of the deceased in the private field.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with the policy or ID number of the deceased in the private field.
Kind regards
Sanlam Client Relations
Sanlam's reply07 May 2021, 08:12
Official
Dear Carin
We acknowledge receipt of your complaint. Please provide us with the policy or ID number of the deceased in the private field.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with the policy or ID number of the deceased in the private field.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
07 May 2021, 09:17Dear Carin
Thank you for your information. Your matter was escalated to the relevant department for further information.
Kind regards,
Sanlam Client Relations
Thank you for your information. Your matter was escalated to the relevant department for further information.
Kind regards,
Sanlam Client Relations
Sanlam's reply07 May 2021, 09:17
Official
Dear Carin
Thank you for your information. Your matter was escalated to the relevant department for further information.
Kind regards,
Sanlam Client Relations
Thank you for your information. Your matter was escalated to the relevant department for further information.
Kind regards,
Sanlam Client Relations