Poor Service

Your adverts say something positive about you, now I can see that its your only way to lure people into an unending trap. Why does my claim has to take three months before being finalised? I'm currently unemployed and a widow, my kids have to drop out of school due to your delay tactics of resending the same email over and over,requesting me to fill in the same forms. I am sick and tired of this, its either you pay up or take the money and chow it. You requesting me to keep the premiums up to date whilst I'm unemployed, thats your way of getting the policies to lapse and my kids forfeit their money. I called in today and the lady told me she cannot find the documents I have faxed three times and emailed at which I received acknowledgement of receipt but today the Cession documents are not even on your system. What is the delay in all this as I already told you that take what the late owed you and pay up what is left...what's difficult in doing that? I knew nothing about that debt but I'm supposed to apply for a loan, which have no idea what do you expect me repay with. Just complete this matter and close it coz its being long enough.