NT
Nolubabalo T
1 reviews | Active since Jun 2019
08 Oct 2024, 16:21
poor service
Good day,
My ID no: ***, NH Tshaka - I have logged an enquiry with Assupol 01/10/2024 - no one has called me back my cell no ***. I am paying for my deceased sister Phindeka Yengo, who passed away already 09/2023 but Assupol is still deducting her premiums. - I have sent the death certificate for her to be cancelled and be reimbursed all the deducted premiums. I have contacted Assupol nonfunctioning tel no that you hold for ages tel no : ***, waiting to be assisted by a rude agent - I would also like to report a guy who called from a tel no : 012 151 000 at 10:09am, sotho speaking - he was very rude please retrieve that call recording , he promised to get me a Xhosa speaking agent since 10:00am Thanks
NH Tshaka
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
08 Oct 2024, 16:27Dear Nolubabalo, thank you for your review. We confirm that the removal has been process and we will request our claims team to confirm when the refund will be finalised. We will send our response to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply08 Oct 2024, 16:27
Official
Dear Nolubabalo, thank you for your review. We confirm that the removal has been process and we will request our claims team to confirm when the refund will be finalised. We will send our response to your direct e-mail. Regards, Assupol Complaints Manager
NT
Nolubabalo T's updateReviewer Update
08 Oct 2024, 18:28Khanyi from the call Centre called from the no 012 151 000 time was past 4pm she called and she hunged up on me , when I returned her call the call centre office hours was up until 4pm, meaning the call centre was closed, she was just passing the bug acting as if she has called and assisted whereas she dropped the call on my ear .
And I never got a pay out out for phindeka yengo as she was still on a waiting period, aren't I supposed to get back all the contributed premiums ? That's what other reputable Companies do .
And this is Nomfuzo Tshaka using my daughters hello peter.
Your urgent assistance will highly be appreciated
Thanks
And I never got a pay out out for phindeka yengo as she was still on a waiting period, aren't I supposed to get back all the contributed premiums ? That's what other reputable Companies do .
And this is Nomfuzo Tshaka using my daughters hello peter.
Your urgent assistance will highly be appreciated
Thanks
NT
Nolubabalo T's update08 Oct 2024, 18:28
Reviewer Update
Khanyi from the call Centre called from the no 012 151 000 time was past 4pm she called and she hunged up on me , when I returned her call the call centre office hours was up until 4pm, meaning the call centre was closed, she was just passing the bug acting as if she has called and assisted whereas she dropped the call on my ear .
And I never got a pay out out for phindeka yengo as she was still on a waiting period, aren't I supposed to get back all the contributed premiums ? That's what other reputable Companies do .
And this is Nomfuzo Tshaka using my daughters hello peter.
Your urgent assistance will highly be appreciated
Thanks
And I never got a pay out out for phindeka yengo as she was still on a waiting period, aren't I supposed to get back all the contributed premiums ? That's what other reputable Companies do .
And this is Nomfuzo Tshaka using my daughters hello peter.
Your urgent assistance will highly be appreciated
Thanks
Sanlam's replyOfficial
09 Oct 2024, 06:23Good morning, thank you for the response. We can refund the premiums deducted after death and will provide feedback on this to your direct e-mail.
Sanlam's reply09 Oct 2024, 06:23
Official
Good morning, thank you for the response. We can refund the premiums deducted after death and will provide feedback on this to your direct e-mail.
NT
Nolubabalo T's updateReviewer Update
09 Oct 2024, 09:15Mpho Ledwaba has confirmed that all premiums will be refunded including the ones contributed on a waiting period , Thats what Sanlam and Old Mutual do ! what is the hold up ? Can this refund be done ASAP
NT
Nolubabalo T's update09 Oct 2024, 09:15
Reviewer Update
Mpho Ledwaba has confirmed that all premiums will be refunded including the ones contributed on a waiting period , Thats what Sanlam and Old Mutual do ! what is the hold up ? Can this refund be done ASAP
Sanlam's replyOfficial
09 Oct 2024, 09:26We are attending to this and will provide feedback as soon as possible. Thank you for your patience.
Sanlam's reply09 Oct 2024, 09:26
Official
We are attending to this and will provide feedback as soon as possible. Thank you for your patience.
NT
Nolubabalo T's updateReviewer Update
12 Oct 2024, 05:14Thank you for your assistance. Refund was received
NT
Nolubabalo T's update12 Oct 2024, 05:14
Reviewer Update
Thank you for your assistance. Refund was received
Sanlam's replyOfficial
14 Oct 2024, 05:57Thank you for the confirmation
Sanlam's reply14 Oct 2024, 05:57
Official
Thank you for the confirmation