Poor Service

Placed a withdrawal notice to my Educational Plan Policy a week ago but to-date I have not received the money. The school are open, I need to buy things for my child but I can't now because Sanlam is too busy to process the funds just for one person. Are you guys still using paper work or something, running around to your manager to get a signature for for withdrawal of my own money ? Or you still borrowing it somewhere? This is ridiculous ...

Imagine the other policies I have with you. Please advise what should I do? Cancell all my policies with you??