VM
Virginia M
1 reviews | Active since Jan 2017
19 Apr 2022, 13:17
Poor service
I have been on the phone for the past 2hrs and whenever an agent answers the phone its either they will leave me hanging, pretend they can't hear me,put me on hold or just drop the call without assisting. I can't believe the amount of money ive spent today just to get hold of a consultant to assist me . Very disappointed and 2 of the agent habe all my details but if it was network issues none of them has called back just to let me be at ease as they have my contact information. I've sent email and send enquiries on the website but no one has contacted me
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Apr 2022, 13:32Good day Virginia
We are sorry to hear that you are struggling to get hold of our team. Please confirm the department that you are trying to reach. This will ensure that we direct your matter to the correct department for further handling.
Regards
Client Relations
We are sorry to hear that you are struggling to get hold of our team. Please confirm the department that you are trying to reach. This will ensure that we direct your matter to the correct department for further handling.
Regards
Client Relations
Sanlam's reply19 Apr 2022, 13:32
Official
Good day Virginia
We are sorry to hear that you are struggling to get hold of our team. Please confirm the department that you are trying to reach. This will ensure that we direct your matter to the correct department for further handling.
Regards
Client Relations
We are sorry to hear that you are struggling to get hold of our team. Please confirm the department that you are trying to reach. This will ensure that we direct your matter to the correct department for further handling.
Regards
Client Relations
VM
Virginia M's updateReviewer Update
19 Apr 2022, 13:46Provided fund in regards with my withdrawal as I've resigned
VM
Virginia M's update19 Apr 2022, 13:46
Reviewer Update
Provided fund in regards with my withdrawal as I've resigned
Sanlam's replyOfficial
19 Apr 2022, 15:12Good day Virginia
Thank you for responding. We have escalated your complaint with our Provident fund team.
Regards
Client Relations
Thank you for responding. We have escalated your complaint with our Provident fund team.
Regards
Client Relations
Sanlam's reply19 Apr 2022, 15:12
Official
Good day Virginia
Thank you for responding. We have escalated your complaint with our Provident fund team.
Regards
Client Relations
Thank you for responding. We have escalated your complaint with our Provident fund team.
Regards
Client Relations
Sanlam's replyOfficial
20 Apr 2022, 14:01Good day Virginia
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply20 Apr 2022, 14:01
Official
Good day Virginia
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations