AM
Angela M
1 reviews | Active since Mar 2016
06 Sept 2019, 05:54
Poor Service
On the 08 /08/2019, I contacted Sanlam regarding early retirement fund. I completed the forms as requested by them and was promised that everything will be finalised by the 26/08/2019.
They further requested more documents of wich really caught me by surprise ek tax directive as annuity is tax free.
I'm still waiting on a response from them. I've sent numerous emails of which the did not respond except for the automated machime
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Replies (2)
Sanlam's replyOfficial
06 Sept 2019, 06:57Dear Angela
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Sanlam's reply06 Sept 2019, 06:57
Official
Dear Angela
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
06 Sept 2019, 11:32Good day Angela
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations
Sanlam's reply06 Sept 2019, 11:32
Official
Good day Angela
We were informed that a consultant will contact you. We will be closing the case on the Hello Peter platform only. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as a client.
Regards
Client Relations