ML
Marjory L
1 reviews | Active since Jul 2021
01 Jul 2021, 11:39
Poor service
My father passed away on the 11th of June sent claim documents on the 14th no response again on the 29th of June still no response. I am very disappointed with your service. I called numerous times you don't answer your phones then you call back then hung up the phone without saying anything ....poor service disappointed at tour service
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Sanlam's replyOfficial
01 Jul 2021, 12:31Good morning Marjory. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support. Kind Regards, Safrican Team
Sanlam's reply01 Jul 2021, 12:31
Official
Good morning Marjory. Thank you for bringing this matter to our attention. We apologise for the poor service you have received from us. This is not in keeping with the standard service that we at Safrican pride ourselves in. We have sent your query to the relevant team and it will be prioritised. In the meantime, please know that we value your support. Kind Regards, Safrican Team