Poor service

I wanted to post my dealings with Sanlam. I just cannot believe a big corporation like sanlam service is so bad. I have retired and my application for my provident fund pension was submitted end of November. I have never received any calls or feedback on must of my emails as trying to telephonically contact sanlam is a waste of time after a long while on hold all I get is we experiencing high call volumes it seems call center and customer service understaffed it is now the 10th of January and I still do not no where I stand with my pension. My review is out of frustration I feel like just a number on a computer to sanlam and not a client. So glad I will have no future dealings with sanlam