Poor service.

I am a financial adviser and is going this route on behalf of a client. I am desperate, due to the fact that there is no person available to speak to, except the call center. Sanlam's service is of the worst in the financial services industry. My client retired end of November 2022 and is still waiting for his pension to be paid out. Sanlam received the ROT on 16 January and we are still waiting for the payment. The same excuses come up and you have to wait for weeks, according to their time standards. Pathetic.